Whitelisting

Since your Internet Service Provider (ISP) probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book. This process is known as whitelisting.

If you do not see an email from Mindmarker in your inbox, it may have been mistakenly filtered to your spam folder. Please look for it in your spam folder, open it, and mark it as “not spam”…

For instructions on how to white list emails from the Mindmarker.com domain specific to your ISP, email client, or spam filter, view the instructions below:

AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the “Spam Controls” link on the lower right side of your inbox screen.
  2. When the “Mail & Spam Controls” box appears, click the “Custom sender list” link.
  3. Choose the “allow email from noreply@mindmarker.com” option.
  4. Add the domain or email address you would like to receive mail from, then click “Add”
  5. Click “Save”

Gmail

To make sure email gets delivered to your inbox, you must add the email address noreply@mindmarker.com to your contacts list.

  1. Click the drop down arrow next to “Reply” in the upper right side of your inbox screen.
  2. Click the “Add Mindmarker to Contacts List” from the list that appears.
  3. You will now see Mindmarker appear under the link “Contacts” on the left side of the page.
  4. Click the link “Contacts” and the in the “Search Contacts” form field.

AT&T

  1. Open the email message from the sender you want to add to your address book.
  2. Click on the “Save Address” link (below) next to the “From Address.
  3. Check the “Add to Contacts” box (below) and click “Save.
  4. Click on the [Save Address] link at the top of this message (it’s next to From Address).
  5. For the field titled First Name, please enter Mindmarker
  6. Then click Save Entry and you’re all done.

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Add the domain to the safe sender list” option

Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the Status Settings
  3. Click AntiSpam
  4. Click Configure
  5. Click Allowed List tab
  6. Click Add button
  7. In the ‘Email Address’ box, enter noreply@mindmarker.com
  8. Click OK
  9. Click OK

Outlook 2003 or Higher

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen – with images. If a company is not in your address book or “Safe Sender” list, your HTML images will not display.

To have HTML display correctly, users can:

  1. Change their automatic download settings
  2. Add sender to your address book
  3. Add your email or domain to their approved sender list

To change settings:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Change automatic download settings” option
  3. When the popup comes up, uncheck the first box in the list that says “don’t download pictures or other HTML content automatically”
  4. Click “OK”

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose “Add to contacts” option

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Add the domain to the safe sender list” option

Yahoo

If you’re not receiving email you are expecting, there are two things you can do: Use the “Not Spam” button in your Bulk folder OR Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

#1. Report as “Not Spam”

  1. Check your Yahoo! Bulk folder
  2. If you see the email from Mindmarker, highlight it and click “Not Spam”
  3. This does not guarantee that your mail will be delivered in the future, but it does help.

#2. Create a Filter

  1. Click “Options” in the top right navigation bar
  2. Select “Mail Options” from the list that drops down
  3. Choose “Filters” located on the left side of the page
  4. Click the “Add” button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, “header” or “to”.
  6. Choose the criterion by which you want a match to be made, such as “contains”
  7. Enter the text string to compare.
    For example: from Mindmarker

Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

Check “Suspect Email” folder OR Add to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the domain is not in your address book.

Suspect Email Folder

  1. While in the “Suspect Email” folder, if you see Mindmarker…
  2. Select the “Move to Inbox and Add Contact” option from the pull down menu.
  3. This will add noreply@mindmarker.com to your Address Book for future email delivery assurance.

Address Book Inclusion

  1. Open the email.
  2. Click “Add to Address Book” in the email header.
  3. Use the “Address Book Editor” to verify the sender’s contact details and click “save.”
  4. Fill in noreply@mindmarker.com as the email address of the sender.
  5. Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox.

Hotmail Live, Windows Live, and MSN

In the new Hotmail you must “Mark sender as safe” to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer white lists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

Check the “Junk” folder if you do not see the in your inbox
Click the “Mark as safe” link

Add noreply@mindmarker.com to your Safe List
Click “Show content” to view the body of the email if it contains images and HTML
Click “Mark as safe”
Mindmarker will now be added to your list of “Safe senders”

Manually Add to Safe List
Click “Options” in the upper right corner of your Hotmail screen
In the Body of the page under “Junk e-mail” click the link “Safe and blocked senders”
Click the link “Safe senders”
Enter the email address “noreply@mindmarker.com”
Click “Add to list”

Mark Sender as Safe
Attachments, pictures, and links in this message have been blocked for your safety. Show content
Mindmarker noreply@mindmarker.com –
From: noreply@mindmarker.com You may not know this sender. Mark as safe | Mark as unsafe
Sent: Thu 6/14/07 12:00 AM Reply-to: noreply@mindmarker.com

Trendmicro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following: Add the sender to the list of Approved Senders OR Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

  1. Open Microsoft Outlook or Outlook Express.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.

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